Beebe Opens New Pre-Admission Testing and Outpatient Registration Areas
A multidisciplinary team from departments throughout Beebe Medical Center officially unveiled its new pre-admission testing and outpatient registration area on Friday, December 10, 2004. The two services are now located at the hospital’s east entrance. As visitors come into the east entrance of the hospital, near the Emergency Department (ED), the ED registration/check-in area is on the right and the Pre-Admission Testing/Outpatient Registration area is on the left side of the redesigned lobby. Patients will register for outpatient lab, walk-in X-ray, EKG, pulmonary services and other walk-in tests in this new area. Outpatient lab work and outpatient EKGs are performed in this new area by cross-trained staff. To increase patient satisfaction, three 30-minute parking spaces in the ED parking area are dedicated for outpatient EKG and laboratory services.
“The success of this construction project is another example of teamwork in action at Beebe Medical Center. Team members made this happen,” remarked Jeffrey M. Fried, president and CEO at Beebe Medical Center during the ribbon-cutting ceremony.
The redesign team modeled the area on internal best practices, based on the positive patient comments regarding the Outpatient Care Center at the Beebe Health Campus. The newly constructed area features an enclosed waiting area, three private, partitioned areas for lab/blood draw, a specimen processing area (complete with pneumatic tube specimen delivery to Beebe Medical Center’s main laboratory), and a private interview area for onsite pre-admission testing. Pre-admission interviews are also often conducted by phone, as well, for patient convenience.
Initially, hours of operation for outpatient registration will be 6 a.m. - 5 p.m., Monday - Friday, and 6 a.m. - 12 p.m. on Saturdays. Hours will expand in early 2005.
Outpatient laboratory services were previously located within the ED and pre-registration was co-located with ED registration. Beebe’s relocation of these services will provide greater patient confidentiality and convenience, and pave the way for the project to double the size of the ED from 18 to 36 beds.